Website Privacy Notice
Lonestar Furniture Services, LLC · Effective September 26, 2026
This notice explains how information sent through our website service request form or by email helps us respond to furniture service inquiries.
Information you send us
The service request form asks for the person submitting the request, submission date, customer name, phone number, email address, service address, city, state, ZIP code, where the furniture was purchased (if provided), service type, and details about the furniture or problem. If you email us photos or additional details, we receive the information included in that email.
How we use it
We use request information to review the furniture issue, confirm whether service is available at the location, contact you, coordinate scheduling, and handle the requested service or parts inquiry. We may keep request and correspondence records for service and business purposes.
How information reaches us
Submitting the form sends its contents to services@lonestarfsus.com. Photos are sent separately by email. Our website hosting and email providers may process information needed to deliver and operate these services. When necessary to handle a request, relevant details may also be provided to the personnel or service partners coordinating that work.
Please avoid sensitive information
Do not include payment card numbers, Social Security numbers, medical information, or other sensitive personal details in the form, request description, or photo email. Include only what helps us identify the furniture and arrange service.
Questions or corrections
For questions about information you submitted, or to ask us to correct or remove request details, email services@lonestarfsus.com or call (903) 827-6211. We will review your request and respond as appropriate.
This notice may be updated as the website or our practices change. The effective date above will be updated when we revise it.
Appointment app and scheduling
When you request an appointment, Lonestar Furniture Services LLC collects the contact information, service address, warranty and protection-plan details, claim number, repair description, and preferred appointment window you provide. We use this information to review and manage your service request and contact you about it.
Appointment records are stored in a private server database. Only authorized staff can access the appointment dashboard. The app uses essential security cookies for form submission and staff authentication. It does not store appointment records in browser storage or offline caches.
Incoming-request notifications may be sent to our service email inbox. Contact services@lonestarfsus.com with questions about your information.